Setting up a Teleconference Service

It is easier to set up a conference call than ever before. In the following, we will walk you through setting up an account and using the service. It's really easy.

How do I set up a conference call account?

You will need to provide your contact details and billing information. You can set up an account online or call us on 1800 157 313.

How am I charged?

HotAir conference calls are billed by adding the connection time of all of the lines together. Unlike most service providers, we don't round up to the nearest minute.

Bills are issued at the beginning of the following month, like a normal telephone bill. You may pay by electronic transfer, credit card or cheque.

How does the conference call work?

Participants dial a telephone number
Enter a security code
Start talking

Do I need to book or reserve a meeting?

No. Once your account is set up, you can hold conference calls at any time without needing to notify us.

Why do I need two security codes?

Conference accounts have two security codes, one for the moderator and one for the participants. The moderator code allows the meeting to begin and prevents unauthorised use of your account.

How do I hold a conference call?

Give a telephone number and security code to your participants and ask them to call in at the agreed time (remember time zone differences).

Participants will hear music until the moderator joins (using the moderator security code).

When new people join or leave the conference, everyone will hear two beeps.

How do I control the conference?

The moderator can:

Mute the lines of participants - this is useful in reducing background noise when delivering presentations or other one way communications
Bring additional participants into the meeting by dialling out to them
Request assistance from HotAir

Recording the meeting

The moderator can start/stop a recording of the meeting at any time by pressing *21.

The recording can be downloaded to your PC as an MP3 file shortly after the meeting ends. Recording costs $10.00 (most providers will charge $50- $100 for this service).

Which telephone numbers should participants dial?

Your teleconference account has a range of telephone numbers that can be used to join a meeting.

1800/toll free: is the most common way to join a conference. The telephone call to join the meeting is free to participants (unless they are calling from a mobile phone).

Your account will also have international 1800 numbers so that your overseas participants can join your meetings without incurring international call costs.

If you don't want to pay for your participant's phone call costs they may dial a regular Australian telephone number.

Your participants can join using any combination of numbers.

How can I have the best sound quality?

Ask participants to mute their lines when they are not talking by pressing *6 or, as a moderator put the conference into "listen only" mode.

If you would like to discuss your requirements in more detail please call us on 1800 157 313