Why Choose HotAir for your Teleconferencing?
HotAir Conferencing is owned by the people who work here, we don't have layers of managers or lots of investors. This allows us to maintain prices that most companies can't come close to.
HotAir is normally the cheapest business grade teleconference service provider, but customers stay with HotAir because of our service. When we describe ourselves as business grade, we mean that the service is good enough for your customers or the most demanding of bosses to use.
We automate most routine tasks keeping our staff free for talking to customers. When you call us, you will speak to an expert immediately; no hold queues, no being passed from department to department and no waiting for a sales person to call you back.
Easy to work with
You will have noticed that we talk about price a lot, that's because it is easier to show why we are different to other companies.
As a customer you will find that while you may have chosen HotAir because of price, what you actually really care about is that the service is always good and that we are always responsive. . . but that's a harder concept to convey and you will experience it for yourself when you sign up anyway.
I have seen some really low prices on the web
Some companies are now advertising even lower teleconferencing prices, they can do this because they cut corners. Here's a list of how they do it and why we don't!
| Calls are forwarded overseas | This means that not only will sound quality be extremely variable, there will also be a long delay when people speak, because the sound has to go all the way to the UK or USA and back. |
| Call go over the internet | VoIP (Voice over the internet rarely provides adequate sound quality for teleconferences. |
| No support | To provide meaningful support during a conference requires a team working extended hours but this is not cheap. Most companies either don't provide support or say they do and then hope you don't need it! |
| Lower grade equipment | Whilst it is possible to buy much cheaper conferencing systems, it's not a great way to keep customers happy. HotAir and the large service providers don't buy this type of equipment, because it does not work all of the time and can have problems when there are lots of conferences taking place at the same time. |
You can normally tell if corners have been cut by looking at the price. Teleconferencing requires expensive specialist equipment, and a high ratio of staff to customers.
So if a telephone call cost more than a conferencing service, it is safe to assume that short cuts are being taken that will effect your sound quality and the dependability of the service. This means that sometimes you won't be able to meet at all and sometimes you won't be able to hear everyone properly.
Customer Feedback
Before setting up the company we asked lots of teleconferencing users what their ideal service would be and what they would like to have done differently. The feedback we received has made us different to other providers and is the reason HotAir proactively reduces prices as the market price changes. It is the reason we provide detailed invoices and allow conference recordings to be downloaded over the internet.
Started by the founders of the teleconferencing industry in Asia Pacific you can be confident we are not just talking hot air!
To set up a teleconference account, click on the button below or call us on 1800 157 313 or send an .
» Read more about HotAir's Teleconferencing services
» Teleconference rate comparison
» Selecting a teleconference service - Frequently Asked Question
Tel: 1800 157 313
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